Once we have received the returned goods we will refund you, by the method you used to pay for your order.Team Cycles customers have 30 days from date of delivery to return their orders.
Please do not send your purchase back to the manufacturer unless you have been advised to.We make no charge for returns, there is no restocking fee.We will refund you to your original payment method.All returns must have a completed returns form. If you require a different item, you will need to opt for a refund and place a new order.
We are only able to exchange like for like products. Team Cycles is entitled to refuse the return or deduct from a refund as a result of the product not being in the above condition. Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Where we collect an item from you, we reserve the right to recover the costs of collection from you. The cost of delivery back to the company is the responsibility of the customer. The company will not refund the cost of delivery or other services provided to the customer in connection with the purchase. Where you are withdrawing from your purchase within the cooling-off period, and there has been no error on our part, we will refund the cost of the item. By law, customers have the right to withdraw from the purchase of an item within 14 working days of the date on which the item is delivered. The refund will be issued within 3 - 5 working days of the product being received by us, it may then take an additional 3 - 5 working days for the refund to be paid into the customers account.įor items returned within the cooling off period. When the customer sends an item back to the company (or, when the company arranges for collecting from the customer), the company will process the returned item then notify the customer via email of the refund. If you are not happy with any items purchased via our website, under Consumer Contracts Regulations you have the right to return any unused products for a refund or exchange within 30 days.
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